I received a notification from customs about clearance. What should I do?

If your package is held at customs, please follow these steps:

Check the customs clearance notification from your logistics company and follow their instructions to submit necessary information or documents. This will help expedite the customs clearance process. If you have any questions, please contact the support centers below.

If you are using SF Express If you have questions about customs clearance procedures, please feel free to contact the Japan-side customer support. They can provide assistance with customs-related matters. Contact: cs1.group_jp@sf-express.com

If you are using Japan Post MOL CART Customer Support will assist you. Please contact us through the Inquiry Form with your shipment ID and tracking number included in the email body.

【Regarding Document Submission】 If you have concerns about submitting documents such as INVOICES, MOL CART Customer Support will assist you. Please rest assured that we will provide thorough support for customs clearance of your valuable packages.

【Regarding Customs Duty Payment in China】 You may receive SMS messages or letters from Chinese customs regarding duty payments. In such cases, please pay the customs duties as instructed. For written notifications, scan the QR code provided to proceed with the payment process.