Delivery selections and conditions

Delivery Conditions for Each Country

Introduce the delivery conditions for each destination country.

• Japan Post

  • EMS

    

    

    Longest Side

    

    girth

    Weight Limit

    30kg

    Size Limit

    Longest side (A) up to 1.8 m
    However, the total of the length (A) and the girth (B) is up to3m

  • AIR/Sea Mail (International Parcel)

    

    

    Longest Side

    

    girth

    Weight Limit

    30kg

    Size Limit

    Longest side (A) up to 1.5m
    However, the total of the length (A) and the girth (B) is up to3m

  Delivery Speed for Each Shipping Method

  When in a hurrySpeedWhen there is plenty of time

  EMS

  Air Mail

  Sea Mail

  

  International Parcel

  Return Fee

  If your shipment is returned due to reasons such as containing prohibited items, we will charge the following return shipping fees.

  Delivery method	Return Fee
  EMS	Free
  AIR/Sea Mail	Actual Cost

• SF Express

  • SF Express Weight Calculation

    For each SF Express service, the weight is determined by the greater of the volumetric weight and the actual weight.

    Volumetric Weight = Length x Width x Height ÷ 5000

    Actual Weight = Weight after packaging

    Calculation Example

    

    Volumetric Weight = 20 x 20 x 40 ÷ 5000 = 3.2kg

    Actual Weight = 1kg

    Since the volumetric weight > actual weight, the weight is 3.2kg.

  • Conditions and Delivery Speed for Each Shipping Method

    	Weight Limit	Size Limit	Delivery speed
    S Mail	30kg (80kg)	200cm×80cm×70cm	If you are in a hurry (1~4 business days)
    E Mail	30kg (130kg)	200cm×80cm×70cm	When you have time (3~8 business days)
    A Mail	3kg	The lengths of the three sides within 50,000 cm³	Twice a week Shipped from within Japan.

    	Conditions and Delivery Speed for Each Shipping Method
    S Mail	Weight Limit30kg (80kg) Size Limit200cm×80cm×70cm Delivery speedIf you are in a hurry(1~4 business days)
    E Mail	Weight Limit30kg (130kg) Size Limit200cm×80cm×70cm Delivery speedWhen you have time(3~8 business days)
    A Mail	Weight Limit3kg Size LimitThe lengths of the three sides within 50,000 cm³ Delivery speedTwice a week Shipped from within Japan.

    *Delivery times are estimates.
    *For single delivery of large packages, the weight limit in the brackets applies.
    ※The size limit for A shipment is applicable when the volume of the cardboard box is within 50,000 cm³ (volumetric weight within 10 kg).
    

  • Return Fee

    If your shipment is returned due to reasons such as containing prohibited items, we will charge the following return shipping fees.

    S/E Mail

    Parcel Weight	Additional Charges	Handling fees
    0.1kg to less than 30kg	JPY 1,200/waybill + consumption tax	JPY 150
    30kg and above	JPY 40/kg + consumption tax	JPY 150

    In the event of abnormal situations caused by the customer, as determined by SF Express, the actual incurred costs will be charged to the customer.

    A Mail

    Parcel Weight	Additional Charges
    Fees of Transfer within China	Actual Cost
    Cancellation fee after payment of Delivery Charge	JPY 500
    Fees of returning to Japan	Actual Cost

  • Notes on SF Express A Mail

    Due to the complex rules of SF Express A Mail, if your package is eligible, we will propose it as an option in our logistics selection, along with the price. If you wish to use this service, please note it in the remarks section of the shipping preparation request.

    • 1. Consolidation Conditions

      SF Express A Mail is a duty-inclusive delivery, so there are consolidation conditions. Please refer to the following.

      	Conditions
      Maximum number of items that can be consolidated	A maximum of 15 items can be bundled in one box. This limit does not apply to inexpensive items.
      Limit on the number of same-barcode items	Within one box, the maximum number of same-barcode items is 4. However, for SK-II, Cle de Peau Beaute, and Shiseido THE GINZA products, the limit is 2 of the same item. For SK-II products, only one Facial Treatment Essence is allowed.
      SKU Limit	A Parcel May Contain a Maximum of Eight Different Barcoded Items.

      Maximum number of items that can be consolidated
      A maximum of 15 items can be bundled in one box. This limit does not apply to inexpensive items.

      Limit on the number of same-barcode items
      Within one box, the maximum number of same-barcode items is 4. However, for SK-II, Cle de Peau Beaute, and Shiseido THE GINZA products, the limit is 2 of the same item. For SK-II products, only one Facial Treatment Essence is allowed.

      SKU Limit
      A Parcel May Contain a Maximum of Eight Different Barcoded Items.

      Consolidation Example

      1th itemBarcode A

      2th itemBarcode B

      3th itemBarcode C

      4th itemBarcode D

      5th itemBarcode E

      6th itemBarcode F

      7th itemBarcode G

      8th itemBarcode H

      9th itemBarcode H

      10th itemBarcode H

      11th itemBarcode H

      12th itemBarcode A

      13th itemBarcode B

      14th itemBarcode C

      15th itemBarcode D

      Items Requiring Special Attention

      The shipping rules of MOL CART and SF Express are the basic rules, but please note that there are some shipping rules specific to A Mail.

      	Conditions
      shoes	For adult shoes, up to 2 pairs can be consolidated in one box. For children's shoes, up to 3 pairs can be consolidated. However, when a parcel already contains two pairs of shoes, it cannot be bundled with other items. If it's one pair, it can be bundled with other items.
      Electronic Devices	For electronic devices worth JPY 20,000 or more, only one item per box can be shipped. For electronic devices valued less than JPY 20,000, they can be consolidated with other items.
      Non-shippable Cosmetics	Innisfree Cold Orchid Series EAORON Sturgeon Seed Essence Cream All LA PRAIRIE products Chonggitan Korean Cosmetics SHANGPREE Gold Hydrogel Mask
      Noteworthy Prohibited Items	Pet Food Kyushin related products

      shoes
      For adult shoes, up to 2 pairs can be consolidated in one box. For children's shoes, up to 3 pairs can be consolidated. However, when a parcel already contains two pairs of shoes, it cannot be bundled with other items. If it's one pair, it can be bundled with other items.

      Electronic Devices
      For electronic devices worth JPY 20,000 or more, only one item per box can be shipped. For electronic devices valued less than JPY 20,000, they can be consolidated with other items.

      Non-shippable Cosmetics
      Innisfree Cold Orchid Series EAORON Sturgeon Seed Essence Cream All LA PRAIRIE products Chonggitan Korean Cosmetics SHANGPREE Gold Hydrogel Mask

      Noteworthy Prohibited Items
      Pet Food Kyushin related products

      Common Precautions

      • Items such as watches, electronic products worth JPY 20,000 or more, and brand bags need to be shipped individually.

      • Up to 20 pieces of clothing can be stored in one box. It is preferable that they are new, but if they are used, you must guarantee that all the clothes have been cleaned. Please understand that high-end brand clothes carry a high risk.

      • Up to 2 pairs of shoes can be consolidated in one box. However, in this case, other items cannot be consolidated.

      • Shipping of game cards (paper) is prohibited.

      • Please understand that each user is limited to one box per week per delivery.

    • 2. Customs Duty

      SF Express A Mail includes tax in its logistics. However, please understand that there is a slight risk of taxation. For items exceeding 1,000 RMB individually, a 6% tax will be incurred. For specific items, please refer to the table below.

      Taxable Items	Tax
      Beauty Devices	If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)
      Games	If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)
      Electronic Devices	If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)
      POLA products (Only premium creams)	270RMB
      Specific Brands (ISSEI MIYAKE/COACH/MICHAELKORS)	If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 70RMB
      Sake (Japanese Sake)	20% of the price (minimum tax 100RMB)
      Liquor (Western Liquor)	20% of the price (minimum tax 170RMB)
      Watch (JPY 5,000~10,000)	100RMB
      Watch (JPY 10,000~40,000)	120RMB
      Watch (JPY 40,000~100,000)	400RMB

      Beauty Devices
      If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)

      Games
      If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)

      Electronic Devices
      If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 10% of the price (minimum tax 120RMB)

      POLA products (Only premium creams)
      270RMB

      Specific Brands (ISSEI MIYAKE/COACH/MICHAELKORS)
      If the item is less than JPY 20,000: None If the item is JPY 20,000 or more: 70RMB

      Sake (Japanese Sake)
      20% of the price (minimum tax 100RMB)

      Liquor (Western Liquor)
      20% of the price (minimum tax 170RMB)

      Watch (JPY 5,000~10,000)
      100RMB

      Watch (JPY 10,000~40,000)
      120RMB

      Watch (JPY 40,000~100,000)
      400RMB

      ※For expensive items not listed above, we may contact you with the duty rate depending on the situation. If you have any questions, please feel free to consult us.