About the insurance and compensation services of delivery companies
The insurance and compensation details of each delivery company.
Japan Post
EMS
Insurance services are available for free or at a charge.
If the compensation amount (total declared value) is less than JPY 20,000
Insurance fee
Free
Compensation amount
The actual loss amount (the upper limit of the compensation amount is JPY 2,000,000).
Examples of insurance fee
If the damage compensation amount (total declared value) is JPY 15,000, we will compensate for free.
If the damage compensation amount (total declared value) exceeds JPY 20,000
Insurance fee
increases by JPY 50 for every additional JPY 20,000
Compensation amount
The actual loss amount (the upper limit of the compensation amount is JPY 2,000,000).
Examples of insurance fee
Example 1) If the damage compensation amount (total declared value) is JPY 40,000, you need to pay JPY 50 as an insurance fee.
Example 2) If the damage compensation amount (total declared value) is JPY 50,000, you need to pay JPY 100 as an insurance fee.
Calculation of Insurance Fee
We calculate the insurance fee based on the damage compensation amount (total declared value). Please enter the damage compensation amount (total declared value) in Japanese Yen (JPY).
Compensation Amount (Total declared value)
JPY
AIR/Sea Mail
If the compensation amount (total declared value) is less than JPY 20,000
Insurance fee
JPY 400
Compensation amount
Customer's claimed damage compensation amount (total declared value)
Examples of insurance fee
If the compensation amount (total declared value) is JPY 15,000, we will compensate you with JPY 400.
If the damage compensation amount (total declared value) exceeds JPY 20,000
Insurance fee
increases by JPY 50 for every additional JPY 20,000
Compensation amount
Customer's claimed damage compensation amount (total declared value)
Examples of insurance fee
Example 1) If the damage compensation amount (total declared value) is JPY 40,000, you need to pay JPY 450 as an insurance fee.
Example 2) If the damage compensation amount (total declared value) is JPY 50,000, you need to pay JPY 500 as an insurance fee.
Calculation of Insurance Fee
We calculate the insurance fee based on the damage compensation amount (total declared value). Please enter the damage compensation amount (total declared value) in Japanese Yen (JPY).
Compensation Amount (Total declared value)
JPY
Note
In addition to the original insurance services, AIR/Sea Mail service also offers a complimentary compensation service that matches the actual amount of loss, up to a certain limit.
Please refer to the details here.
Small Packet AIR
No insurance or compensation service.
SF Express
S/E Mail
The insurance fee will vary depending on the total declared value.
If the total declared value is within JPY 100,000
Insurance fee
JPY 500
Compensation amount
The logistics company will compensate based on the declared price of the package and the extent of the loss.
You need to contact SF Express customer service yourself.
Examples of insurance fee
When the total declared value is JPY 80,000, you will need to pay JPY 500 as an insurance fee.
If the total declared value exceeds JPY 100,000
Insurance fee
JPY total declared value × 0.005
Compensation amount
The logistics company will compensate based on the declared price of the package and the extent of the loss.
You need to contact SF Express customer service yourself.
Examples of insurance fee
When the total declared amount is JPY 120,000, you are required to pay JPY 600 as an insurance fee. 120,000×0.005 = 600
Note
The declared value must be filled in with the correct amount, with a maximum limit of JPY 10,000,000.
Please note that we cannot compensate in the following cases。Regulated items prohibited for export
Fragile items, e.g., ceramics, glass products, plaster products, etc.
Items that are difficult to preserve, such as fresh produce, specialty products, and seafood etc.
A Mail
Insurance fee
Free (included in the service)
Compensation amount
If you wish to insure against loss or damage during transportation, you can be compensated up to JPY 10,000.
Yamato Transport
There is no optional insurance available from Yamato Transport.
Yamato Transport's "Takkyubin" service includes compensation up to 300,000 yen as part of the basic service.
If the received package is damaged, please have the invoice (waybill) number ready and contact Yamato Transport's service center.
Additional Explanation on Insurance Fees
AIR/Sea Mail Actual Loss Compensation Service with a Cap (Free)
AIR Mail and Sea Mail services can accept a free actual loss amount cap compensation service, separate from the insurance service.
| Parcel Weight | Compensation Amount Cap |
|---|---|
| Items weighing up to 5 kg | JPY 11,160 |
| Items weighing exceeds 5 kg but up to10 kg | JPY 15,170 |
| Items weighing exceeds 10 kg but up to15 kg | JPY 19,190 |
| Items weighing exceeds 15 kg but up to20 kg | JPY 23,200 |
| Items weighing exceeds 20 kg but up to25 kg | JPY 27,220 |
| Items weighing exceeds 25 kg but up to30 kg | JPY 31,230 |
Important
International shipping carries a higher risk of damage compared to domestic shipping. MOL CART service is not responsible for any damage or loss of your package that occurs after it has been shipped from the warehouse, as stipulated in the terms of service. To protect your valuable packages, we recommend purchasing insurance from the respective logistics companies and utilizing packaging options